We aim to provide a seamless, professional, and courteous luxury ride experience. Please review our service policies below to ensure clarity and transparency for all parties.
We understand that plans can change. To avoid cancellation fees, we kindly ask that you cancel your reservation with sufficient notice:
To cancel, please call or text 480-208-9344 or email arizonaluxuryride@gmail.com.
While we are not responsible for items left behind in vehicles, we will make every effort to assist in recovering lost belongings.
If you believe you’ve left something behind, contact us as soon as possible. If the item is found, we can hold it for pickup or return it for a delivery fee.
To maintain the quality of our vehicles, passengers may be charged a cleaning or repair fee if the vehicle is returned in an unclean or damaged condition (e.g., spills, stains, smoking, or physical damage).
Passengers are responsible for providing appropriate child safety seats as required by law. Please notify us during booking if you will be traveling with children.
Service animals are always welcome. Pets are allowed only with prior notice and must be in appropriate carriers to ensure vehicle cleanliness and safety.
We accept all major credit cards and electronic payments. Refunds are issued only if the cancellation policy terms are met. Please allow 5–7 business days for processing.
